Accessibility

Who We Are

Solo Support Services is an alternative to a domiciliary care agency and we provide a range of services for individuals who have a budget for care and support and require assistance to live independently at home. Support can be for personal care, household chores, mobility or more complex health related conditions and we work with you to find your own Personal Assistant (PA) or team of Personal Assistants (PAs) which can include family members. You will have flexible support allowing you to live safely and comfortably at home assisted by a team of people who you know and trust. Your PAs can also help you get out and about to pursue hobbies and interests, be with you on holiday or when visiting friends and family.

Our Vision

We believe that anything is possible when individuals have real choice and control.

Our Purpose

To provide a true alternative to a domiciliary agency for people who need care in their own home but want maximum choice and control.
To understand and meet the needs of each individual client, following best practice and national standards.
To be flexible and adaptable to the needs of the individual and offer a range of services.
To deliver person-centred care, involving the client at the heart of everything we do.

Our Values

Solo Support Services offers a caring, ethical, and professional service that is tailored directly to individual circumstances and we:

Respect that our clients have knowledge and expertise.
Listen to them and work in partnership with them.
Take pride in being approachable and adaptable.
Always go the extra mile and always oppose complacency and apathy.
Offer a positive, ‘can-do’ service.

Meet The Team

Senior Team

Helen Brown

Business Manager

I have a degree in Communication Studies and worked in customer service and purchasing before joining my friend Nicola at Solo in 2012. My job is very varied, I work with colleagues at all levels, as well as clients and providers, so no two days are the same which makes it extremely enjoyable. I have two sport crazy sons who keep me busy outside of work and I also enjoy keeping fit: I have completed two marathons as well as several half marathons and am always looking for my next running challenge.

Emily Dennett

Operations Manager

I have a Psychology degree and a background in mental health research and counselling. I worked in personalisation for around 10 years in the NHS, Local Authority, and the private sector. I joined Solo Support Services as a Client Relations Manager in 2012 and am now the Operations Manager, supporting our Third Party team. I have a lead role in monitoring all Business Integrity processes. Away from work, I keep active with running, mountain biking, and rock climbing. I also enjoy cooking and baking and would love to be on the Great British Bake Off!

Steph Willbye

Compliance Manager

Joining Solo in 2013, I have worked closely in various management roles with over 20 years of experience. I have a degree in Leadership and Management, Dental Nursing and am also qualified in counselling and compliance. I work with and support the Third-Party team to ensure the service has a higher standard of compliance with quality assurance. I have a passion to deliver high quality, person-centred care for all, and to promote choice, involvement, and wellbeing to individuals we work with. I live in Nottinghamshire with my family and enjoy walks, gardening, climbing, and yoga.

Debbie Saunders

Debbie Saunders

Development Manager

I grew up and was educated in South Africa, graduating with a B Nursing degree from the University of Witwatersrand. I enjoy reading around the topics of health and social care in both fiction and non-fiction books. A key part of my job, which I especially enjoy, is meeting new clients and discussing how to put the personalisation agenda into practise in their lives. I like socialising with my family and friends and travel, particularly to the Greek Isles. I enjoy keeping fit, mentally and physically, attending the gym, and learning the art of meditation.

Nicola Barnard

Finance Manager

Originally from the North-East, I moved to Nottingham in 2012 and started with Solo in the September. I am CIMA qualified and have over 15 years’ experience of working within Management Accounts. I love everything about working at Solo particularly our can-do attitude and have enjoyed helping the company grow. I have 2 daughters and enjoy all that family life brings - especially holidays.

Ingrid Foster

Payroll Manager

In 2013 my friend, Nicola Darby, asked me if I would be interested in taking on a part-time payroll position. The timing was opportune for me and in January 2014 I took on the role of providing payroll support for individuals with a Personal Health Budget who had chosen self-directed support. The growth of Solo has been rapid and each year the payroll team expands so we can manage the increasing volume of payrolls we administer for our clients. Every year I continue to be delighted by its growth and the difference we make to the lives of our clients.

Mark Radcliffe

Client Services Manager - LD & Autism

I joined Solo in January 2023 and have previously been the Lead PBS Practitioner in a college for learning disabilities, autism and co-occurring conditions. Alongside with numerous qualifications and training, I have over 10 years' experience as a support worker, residential manager, Behaviour Analyst, with a BSc (Hons) in Autism and Developmental Psychology, MSc in Psychology and an MSc in Applied Behavioural Analysis. My goal will always be to make a difference to the lives we support.

North Team

Caroline Hodson

Caroline Hodson

Regional Registered Manager

I have been working in Health and Social Care since 2004 in various management roles. With my values of person-centred support, I have worked for corporate giants, to smaller companies. I started as a Client Relations Manager with Solo in February 2020 and haven't looked back. Solo's model of support challenges traditional ones, giving clients choice and freedom. The staff at Solo all share the same passion and values. Outside work, my partner, two daughters, and crazy dog keep me busy! I love animals, walking, holidaying – especially in France – and socialising with friends and family.

Charlotte Edwards

Charlotte Edwards

Client Relations Manager - Team Leader

I started my career in Health and Social Care in 2005, working within domiciliary care, as a Care Support Worker and as a Care, Quality and Compliance Manager. I moved to Solo in 2022. I've always been passionate about providing person-centred care and found that Solo shared this passion, allowing individuals to be empowered and in control. My role here at Solo allows me to build positive relationships with clients and their families, supporting them through challenges and to build the life they want to lead, alongside accomplish their outcomes and goals.

Emma Hinchcliffe

Emma Hinchcliffe

Client Relations Manager

I have been working in Health and Social Care for 12 years. Before joining Solo, I worked for a number of traditional domiciliary care agencies. I could instantly tell how unique Solo was as soon as I joined. Solo’s approach to support represents everything I believe in, promoting person-centred care and allowing people to be in control. Everyone at Solo is passionate about this and working with such a supportive team is very rewarding. Outside of work I enjoy spending time with my family, going out for meals and seeing my friends. My young son keeps me very busy!

Russ Black

Client Relations Manager

I started my career in Health and Social Care in 2005, working as a support worker in a residential care home. Throughout the years, I have enjoyed working in various roles across the sector, including for the NHS and as a Registered Manager of a residential care home for adults with Learning Disabilities, before beginning as a Client Relations Manager at Solo Support Services in November 2023. In my own time enjoy keeping fit, regularly running and exploring the countryside on my bike and I love spending time with my young son.

East Team

Sarah Bland

Regional Registered Manager

I began my career in Health and Social Care in 2012 and have worked in various roles within both domiciliary and residential care settings. Throughout my career, it is always important that individuals I support are receiving high-quality, person-centred care that empowers them to be in control of the care they need. In July 2021, I joined Solo as a Client Relations Manager. Outside of work, I enjoy spending time with family, walking in the countryside with the dog and visiting new places in the UK and beyond.

Emma Southall

Client Relations Manager - Team Leader

I had worked in the Health and Social Care sector for 10 years in both small and large companies but when I joined Solo in 2017 it was like a breath of fresh air. I realised I could deliver choice and control to clients for essential aspects of their lives, including who supported them and making the support work to meet their needs. My work with Solo has also created opportunities for my own personal achievements and goals to be met and makes my position as a Client Relations Manager a pleasure.

Aimee Roberts

Client Relations Manager

I started my career in Health and Social Care in 2011, beginning as a support worker in a domiciliary care setting, supporting a range of adults with varying support needs. I have spent the last 6 years as a deputy manager at a residential home for the elderly, providing specialised dementia care and End of Life support. I am excited to begin my journey at Solo Support Services as I am a strong advocate for person-centred care and promoting independence. Solo’s ethos encompasses this and places the person at the heart of their care and support needs.

Amanda Pitsch

Client Relations Manager

Before joining Solo in October 2023, I worked in traditional domiciliary services, starting as a care worker to being appointed as a registered manager for adults and the elderly, as well gaining a Level 5 leadership award. When learning about Solo's unique model of supporting clients, I was instantly intrigued by it and decided to move away from domiciliary services. My passion for care reignited through Solo, where everyone shares the same values. In my spare time, I love rural walks with the dog, music, socialising, reading, travelling, and camping.

Rachel Caven

Client Relations Manager

I have always worked within Health and Social Care, and I have developed a lot of knowledge over that time. I hold a Therapeutic Parenting degree and a level 5 in Leadership and Management. I strongly stand by the ethos that the person I am supporting is the one who knows the most about their life. I joined Solo as I feel their ethos aligns with my own. I have a lovely large family and enjoy spending times with my partner, our son and puppy.

South Team

Michelle Blackshaw

Michelle Blackshaw

Regional Registered Manager

I began my journey with Solo in June 2017 as a Client Relations Manager. I had previously worked in traditional domiciliary care organisations and had begun to lose focus on why I had started my career in care. Being at Solo has reminded me that I am passionate about supporting people to achieve the best possible outcomes from their care and support. Solo allows individuals to have as much choice and control as possible and allows them to decide who they want to support them.

Artur Kolber

Client Relations Manager - Team Leader

Originally from Poland, I have worked in a variety of roles in the healthcare industry and in each of these roles, I have been committed to providing high-quality care and support to my clients and staff. I am client-centred and believe that the best support comes from forming strong relationships with my clients and their families. I joined Solo in May 2022; the whole company is run in a way that ensures everyone is supported and valued. Outside of work I enjoy being active, watching football, and going on different adventures with my partner.

Klaudia Lukaszewicz

Klaudia Lukaszewicz

Client Relations Manager

Since 2017 I have been deeply involved in health and social care, managing diverse clientele ranging from elderly care to dementia support, nursing, mental health and supporting adults with learning disabilities and autism, as well as their families. With a background in Criminology and a Master's degree in Psychology, my understanding of human behaviour has been a cornerstone. What captivated me about Solo is their distinctive approach, putting individual needs at the forefront, ensuring their journey is as unique as they are by giving them full control of their lives.

Samantha Lilley

Samantha Lilley

Client Relations Manager

I have worked within Health and Social care for the last 15 years, most recently as a Registered Manager of a therapeutic residential home. I joined Solo because they believe in listening to and recognising the unique needs and requirements of the individual, promoting a person-centred approach and working with everyone involved to empower individuals and achieve the care they require. Everyone at Solo is very supportive and their care and enthusiasm shows. Outside of work I have two daughters and two dogs which keep me and my husband very busy.

West Team

Petra Sunkova

Regional Registered Manager

Originally from Slovakia, I moved to UK in 1998 after I finished my studies. I came to Solo in October 2019 from a traditional Domiciliary Care Agency, and it was like breath of fresh air. I love being part of it. It enables me to do what I love doing, supporting our clients and their families to reach their full potential as individuals, by giving them choice and control. For me, Solo is what a care provider should be like – listening and supporting its employees, which then reflects in care provisions for all our clients.

Breanne Saynor

Client Relations Manager - Team Leader

I have worked in the Health and Social Care sector for the past 8 years. I began my career in mental health and then moved to acute geriatric care. In 2021, I graduated university as a qualified Nursing Associate. Since then, I have worked in various areas across healthcare, including spinal cord injuries and complex care. I joined Solo as their ethos and values strongly align with my own. Outside of work I enjoy spending time with my partner and 2 dogs walking in the Peak District.

Emma McFeely

Client Relations Manager

I have worked in Health and Social Care for many years and am passionate about the sector. I joined Solo in 2019 recognising that the approach to client support was very refreshing and reflected the way I wanted to work. We all work with clients, recognising them as an individual with very specific needs and aspirations, and there is never a feeling that one size fits all. We have a superb Head Office team who ensure that clients and their teams get the quality service and support they deserve.

Development Team

Anna Gawel

Assistant Development Manager

Originally from Poland with a teaching background, I started my career in Health and Social Care over 12 years ago. I’ve worked as a care assistant, care co-ordinator, and a Registered Manager for the domiciliary and residential services. I’m passionate about delivering high quality, person-centred care and support. I joined Solo in January 2020, and my aim is to promote individuality, independence, choices and dignity. I live in Staffordshire with my family. I love travelling in my motorhome, visiting new places, trying new food, and enjoying long walks.

Nicola Veselis

Business Development Lead

I have a Business Studies Degree with a background working in human resources and recruitment management. I joined Solo in November 2019 and enjoy being part of the Solo team. A key part of my role which I really enjoy is empowering new clients and their families to have more choice and control over their daily life. Outside of work I enjoy spending time with my family - my two children keep me busy! I enjoy being outside in the fresh air - walking, cycling, and socialising with friends.

Business Admin Team

Emma Thurston

Senior Business Lead

I have been with Solo since December 2013, I work closely with both sides of the business, Direct Payment Support and Third Party. I enjoy working with different teams within Solo and supporting colleagues. I love working in Head Office, it’s such a happy and supportive place to be. I am proud to be a part of Solo and to know that everything we do really does make such a difference to people's lives. When I’m not at work I enjoy spending my time travelling and planning my next adventure.

Lucy O'Dwyer

Senior Business Lead

After having my daughter in June 2022, I returned to work in a new position as a Senior Business Lead. I have settled into this new role well and I am enjoying the new challenge! We face challenges and obstacles together at Solo and I am proud to be part of a positive, can-do organisation. In my spare time I enjoy spending time with my family and friends. I am a keen dancer and dance Salsa in my spare time (which is not very often anymore)!

Helen Machin

Business and Operations Lead

I joined Solo in August 2021 as an Office Administrator after completing my History Degree and was promoted to Business and Operations Lead in March 2023. My role requires me to interact with everyone within the company, and I love getting to understand how each person’s role contributes to Solo as a whole. My role is especially varied, and no two days are the same! Outside of work I like to spend time with my partner, family, and friends, travelling all around the world, baking, and going to the gym.

Sonia Stecko

Office Manager

I joined Solo in 2017 as the Office Administrator which means I work alongside everyone at Solo. It’s really rewarding working with such a great team of people who are all passionate about their jobs, what Solo stands for, and how best to help our clients. In my spare time I love socialising with friends and going for walks with my dog Pongo.

Lois Mulhern

Business Administrator

I joined Solo in October 2023 as a Business Administrator, although I haven’t been here long, I have enjoyed working as part of a team and find the job very rewarding. Before joining Solo, I travelled around Thailand after completing a degree in Sociology and Criminology at Leeds Beckett University. Outside of work, I enjoy spending time with my friends and family and my dog Arlo and cat Frank.

Compliance

Eloise Noon

Compliance Lead

After joining Solo as an Office Administrator in August 2021, I became the company’s Compliance Lead in January 2023. My role allows me to work in collaboration with many different teams across the business, and their passion and dedication inspire me every day. In my spare time, I enjoy working on my many craft projects and spending time with my two cats, Ronnie and Rufus.

HR

Olivia Rick

HR Advisor

I joined Solo in October 2022, after spotting the advert and researching a little further, I felt automatically drawn to Solo’s purpose and values. I have experience in a range of sectors as an HR Professional but initially began my HR career within the Health & Social Care sector. I am also an Associate member of the CIPD and hold a Level 5 qualification in Human Resource Management. Outside of work, I am a Mum to 3 girls (that keep me very busy!) and I enjoy spending time with my family and dog, Ralph.

Emily Campion

HR Assistant

I joined Solo in January 2022 as a Business Administrator. I thoroughly enjoy working alongside such a great team of people and I learn something new every day. After a year of being a Business Administrator, I had the opportunity to join Solo’s HR Team which I quickly accepted as this is an aspect of working at Solo that I thoroughly enjoy. Before joining Solo, I completed degrees in Linguistics and Media. In my spare time, I enjoy shopping and spending time with my friends, family and my cat Tilly.

Finance Team

Chloe Spencer

Finance and Payroll Lead

When I returned from working abroad in early 2018, it was a priority for me to work somewhere that made a significant difference to others and somewhere where I could develop a long-term career. Whilst working for Solo, I have been able to build positive relationships with our clients as well as discover my own strengths and weaknesses within my role. I am also studying for my Accountancy Technician qualifications and by working within the finance department I am able to put my college training into action.

Maja Barnes

Finance and Payroll Lead

I joined Solo in June 2022 as a Finance and Payroll Administrator. I previously worked in hospitality and have gained 10 years’ experience in management. Being a part of the Solo family is rewarding in so many ways knowing we really make the difference in people’s life. I am fully qualified in several beauty treatments which is one of my many hobbies. In my spare time I usually do something creative, cook, relax in the garden, or do some house improvements and DIY.

Rafailia Tsompanoudi

Rafailia Tsompanoudi

Finance and Payroll Lead

I have been part of Solo Support Services since January 2022 as a Payroll Administrator. I really like working here because the working environment is very friendly. The culture is very welcoming, and I feel that I belong here. The purpose of the company is to help others and for me this is priceless. In my day to day tasks, I deal with payslips, payroll queries, and work with the finance team. In my free time I love going for walks along the canal, I watch a lot of Netflix, and I like to meet with my friends.

Jinade Garside

Finance and Payroll Apprentice

I recently became a part of the Solo team in July 2024 as the new Finance and Payroll apprentice. Being a part of the Solo team doesn’t just mean being able to work with numbers, but it also means I am surrounded by hardworking individuals in such a positive and rewarding environment day in and day out, whilst being a part of a team that truly make a difference in clients lives making the job even more rewarding. Before joining Solo, I completed my A-levels whilst working in hospitality and entertainment. Outside of work I enjoy going for long walks, spending time with family/friends and going to the gym.

Mindy Woo

Direct Payment Service Administrator

I joined Solo as a Direct Payment Service Administrator. Before Solo, I worked in finance and administration for over ten years in Hong Kong. Solo is a very supportive, friendly and caring team. Working in the Finance team has allowed me to hear about a lot of good stories full of caring and love while helping others, not just about numbers, which makes me feel amazing. Away from work, I love spending time with my six year old daughter and walking around with my friends.

Payroll Team

Jenna Woodhouse

Jenna Woodhouse

Assistant Payroll Manager

I work in the Payroll Department at Solo, and we are a hardworking, friendly and approachable team. I really enjoy working at Solo, particularly in the payroll team, because we are all very passionate about Solo’s ethos and I am proud and confident in saying we all go above and beyond wherever possible. In my spare my time I enjoy spending time with family and a little too much time shopping.

Penny Yeung

Payroll Team Leader

I joined Solo’s big family in November 2019 as a Payroll Administrator. This was an amazing opportunity to put my skills in finance and customer service to good use. Every day is different at work and each payroll is not just a number, I learn something new each day which makes it interesting and exciting. Everyone in the office is so supportive and positive! In my spare time, I enjoy watching cookery shows, trying out new restaurants, and spending time with my friends and family.

Samantha Holmes

Samantha Holmes

Payroll Team Leader

I started working for Solo in 2017 and it was the best thing that has happened to me. I was seeking a new job with a more positive purpose, and I liked the fact it involved helping and caring for people. Solo’s core value is freedom of choice. We offer various payroll services; this gives clients as much or little control as they wish. To know I'm part of a team who help people in achieving a better quality of life is very satisfying and rewarding.

Rochelle Leake

Payroll Team Leader

I work in the payroll department of Solo which is a very varied role. I enjoy the job and love being part of a team. Everyone is really nice at Solo and it’s nice to think that what we do makes life easier for other people. When I’m not at work I enjoy going out with friends and spending time with my 2 boys. I also love my pyjamas and wear them whenever I can!

Maisie Denniss

Payroll Administrator

After working in a temporary part-time position, I was lucky enough to join the Solo team permanently. I am now proud to be a part of the payroll team. I love this role because I am surrounded with positive and hardworking people who offer plenty of support and encouragement when it comes to work. Outside of work I enjoy travelling and exploring new places with my family, as well as spending time with my dog Poppy.

Megan Hanbury

Direct Payment Lead Administrator

I began my journey with Solo in September 2022 as a Direct Payments Administrator. I really enjoy the challenges this role supplies and am looking forward to whatever comes along in the future. I studied English Literature at university and am a self-confessed book nerd! I enjoy writing novels and playing the piano in my free time, when I am not out exploring with my dog, Bruno.

Vesta Virsiunaite

Vesta Virsiunaite

Payroll Administrator

I work as part of the Payroll Team. I feel very proud and lucky to be here as the company values their clients and employees. My colleagues are hardworking and go the extra mile for everyone. I enjoy the responsibilities the role brings as no two days are alike. My role involves paying wages, and answering payslip, pensions and HMRC queries. When I am not at work, I spend quality time with my 3 children. We love being outdoors playing football, exploring parks, and meeting friends and family.

Morale Booster Team

Pongo

Chief Canine Officer

I joined Solo in December 2020; the second UK lockdown had just been announced and it was my job to come in and bring some joy to the Head Office Team. I will often be found participating in important team meetings, napping around the office, chasing and playing with my collection of toys. Outside of the office I enjoy long walks, paddling in large puddles and playing fetch. I dislike thunder, Alex the cat, and anything that makes a beeping noise.