Priority Service Register

Our team recently took part in training delivered by Operation Repeat. As part of this training, we discussed the Priority Services Register.

The Priority Services Register is a free service which works with utility companies including energy suppliers, electricity, gas and water networks to ensure that people requiring extra support get the help they need. It helps utility companies tailor their services to support households who need extra help with everyday matters such as bills, and in events such as a power cut, gas or water supply interruption. It also gives you access to:

• Information in an accessible format

• Notice of planned power cuts or water supply issues

• Identification schemes where companies give you a password, so you know it’s a genuine call

• Nominee schemes where they send your bills to a family member of carer of your choice

• Priority support in an emergency

• Help with meter readings.

A number of suppliers take part in this initiative, including, but not limited to, National Grid, Northern PowerGrid, and Cadent.

You may need to sign up to multiple registers if you have different companies supplying your water, electricity, and gas. You are eligible for the service if you:

• Use medical equipment reliant on electricity or water

• Live with children under five

• Are blind or partially sighted

• Are deaf or hard of hearing

• Have a chronic illness

• Have anxiety, depression, or any mental health condition

• Have a disability

• Are of pensionable age

• Have loss or impairment of smell

• Need documents translated into another format or language

• Temporarily need extra support

You can also contact your distributors directly to discuss your needs and see if you are eligible to use the service. 

To find out more information, please visit the Priority Service Register’s or Scope’s websites.